DoubleTick helps logistics operations teams structure shipment tracking, freight documentation, vendor coordination, and customs workflows — replacing email chains, WhatsApp threads, and spreadsheet trackers with clear processes and AI workers.
Logistics runs on documents, deadlines, and coordination across carriers, customs agents, warehouses, and clients. Details get lost in email chains. Documents go missing between handoffs. Follow-ups happen too late.
The result is delayed shipments, compliance issues, and an operations team that spends more time chasing updates than moving freight. Bills of lading arrive incomplete. Customs documents get stuck waiting for signatures. Carrier confirmations disappear in WhatsApp threads. Your team reconstructs the status of every shipment from memory and scattered messages.
Every shipment gets a clear process for collecting, verifying, and routing freight documents — bills of lading, customs declarations, commercial invoices, and more.
AI workers chase carriers, customs agents, and warehouses with contextual reminders — not generic pings — and escalate when deadlines pass.
See where every shipment stands, what documents are pending, who's responsible for the next step, and what's overdue.
The Extractor Worker pulls structured data from shipping documents automatically — vessel names, container numbers, dates, weights, and customs details.
Track every shipment from booking to delivery with defined steps, owners, and status visibility.
Start this workflow →Collect and verify customs documents with checklists, reminders, and compliance checks.
Start this workflow →Track carrier commitments with automated reminders, escalation rules, and deadline visibility.
Start this workflow →Route freight claims through review, approval, and resolution with defined owners and deadlines.
Start this workflow →Route purchase requests through budget checks, manager approval, and PO generation.
Start this workflow →Pulls key details from bills of lading, commercial invoices, packing lists, and other shipping documents into structured workflow data automatically.
Chases carriers, customs agents, and warehouses with contextual reminders before deadlines pass — and escalates to managers when they do.
Checks that customs documents, certifications, and required approvals are in place before shipments move forward — preventing compliance gaps.
Go live in hours — no IT department or integration project needed
Works alongside your TMS, email, WhatsApp, and existing tools
AI handles document extraction and follow-ups — your team focuses on operations
Full audit trail for every shipment, document, and action
DoubleTick also works for: