DoubleTick AI workers are not chatbots or side assistants. They are assigned to specific steps inside your workflows — extracting details from documents, drafting responses, sending follow-up reminders, and escalating delays.
AI workers are intelligent agents assigned to specific steps within a business workflow. Unlike AI chatbots that respond to questions in a side conversation, AI workers execute real workflow tasks — extracting information from documents, drafting messages for review, sending reminders to owners, and checking whether required information is complete.
Each AI worker is purpose-built for a type of work. When a workflow reaches a step assigned to an AI worker, the worker executes its task and logs the result — just like a human team member would. The difference is that AI workers handle the repetitive steps that slow your team down, so your people can focus on the decisions that matter.
| Feature | AI Chatbots | AI Workers (DoubleTick) | Automation Bots |
|---|---|---|---|
| Assigned to workflow steps | No | Yes | Sometimes |
| Visible audit trail | No | Yes | Varies |
| Handles unstructured input | Sometimes | Yes | No |
| Requires programming | No | No | Usually |
| Works alongside humans | Side channel | Inside the workflow | Separate system |
Turns messy messages, emails, PDFs, and forms into structured workflow data. When a new request arrives with attachments, the Extractor Worker pulls out vendor names, amounts, dates, item details, and any other required fields — so your team doesn't have to copy-paste between tools.
Reminds owners, chases approvers, and escalates overdue work before it gets forgotten. The Follow-up Worker sends contextual reminders with the right details — not generic pings — and escalates to managers when deadlines pass.
Prepares emails, WhatsApp replies, summaries, notes, and documents for human review before they go out. The Drafting Worker creates drafts based on workflow context — so your team reviews and sends instead of writing from scratch.
Creates clean updates for managers, customers, vendors, or internal teams — distilled from the full workflow activity. Instead of manually compiling status reports, the Summary Worker generates them automatically.
Checks that required fields, approvals, and documents are in place before work moves forward. The Compliance Worker acts as an automated gate — preventing incomplete work from advancing to the next stage.
Every AI action logged in the workflow activity trail
Human review available before any external communication
Full visibility into what each AI worker did, when, and why